The future of front desk management
FrontDeskOS was born out of a frustration every small business owner knows too well.
In 2022, our co-founders Elena Vasquez and James Chen were running a small network of urgent-care clinics in the Bay Area. Despite investing heavily in marketing, they kept losing patients to competitors — not because of care quality, but because 35% of inbound calls went unanswered. Front-desk staff were overwhelmed, after-hours calls hit voicemail, and patients simply called the next clinic on their list.
Elena had spent a decade scaling communications platforms at Twilio and RingCentral. James had led conversational technology research at Google Brain. They realized the technology to solve this problem already existed — it just hadn't been packaged for the businesses that needed it most. Within six months, they built the first version of FrontDeskOS in their garage, tested it on their own clinics, and watched missed calls drop from 35% to under 2%.
Today, FrontDeskOS serves thousands of businesses across healthcare, legal, real estate, salons, home services, and automotive industries. Our system answers over 2 million calls per month with sub-200ms response times, and our customers report an average 94% reduction in missed calls within the first 30 days. But our mission remains the same: make sure no business ever loses a customer to an unanswered phone again.
Our values
The principles that guide every decision we make.
Innovation
We push the boundaries of conversational technology to deliver experiences that feel genuinely human. Our engineering team ships improvements every two weeks, driven by data from millions of real-world calls.
Reliability
Your front desk cannot afford downtime. We maintain a 99.99% uptime SLA, backed by redundant infrastructure across three availability zones and 24/7 on-call engineering coverage.
Privacy-First
Every architecture decision starts with data security. HIPAA compliance, end-to-end encryption, and a signed BAA are standard on every account — not upsells.
Customer Obsession
We measure success by our customers’ outcomes, not our feature count. Every client gets a dedicated onboarding specialist, and our customer success team maintains a 97% retention rate.
Meet our team
The people building the future of front desk management.
Elena Vasquez
Chief Executive Officer
Elena spent a decade scaling operations at Twilio and RingCentral before founding FrontDeskOS. She saw first-hand how small businesses lost revenue to missed calls and set out to build a technology solution accessible to every front desk in the country.
James Chen
Chief Technology Officer
James was a principal engineer at Google Brain, where he led research on conversational technology and low-latency speech recognition. He architected FrontDeskOS's real-time voice pipeline, which processes over 2 million calls per month with sub-200ms response times.
Priya Kapoor
VP of Engineering
Priya built and managed 80-person engineering organizations at Zendesk and Intercom. At FrontDeskOS she oversees platform reliability, security, and the team shipping features on a two-week release cadence.
Marcus Allen
VP of Sales
Marcus grew mid-market revenue from $0 to $18M at Calendly before joining FrontDeskOS. He leads a consultative sales team that helps businesses calculate the exact ROI of switching from traditional answering services.
Dr. Aisha Okonkwo
Head of Language Technology
Aisha holds a PhD in natural language processing from MIT and previously led the conversational technology team at Amazon Alexa. She directs the research behind FrontDeskOS's intent detection, sentiment analysis, and multi-language models.
Rachel Donovan
Head of Customer Success
Rachel built the customer success function at Descript, scaling it to support 50,000 accounts. At FrontDeskOS she ensures every client achieves measurable outcomes within their first 30 days and maintains a 97% retention rate.
Tomás Rivera
Lead Designer
Tomás was a senior product designer at Figma and Square, where he specialized in data-dense B2B interfaces. He leads the design of FrontDeskOS's dashboard, ensuring complex analytics and workflows feel intuitive from day one.
Daniel Park
Head of Security
Daniel spent 12 years in cybersecurity at Cloudflare and Palo Alto Networks before joining FrontDeskOS. He oversees HIPAA compliance, penetration testing, and the company's zero-trust infrastructure architecture.
Join our team
We're building something transformative and we want people who are excited to push boundaries. Get on our radar for future opportunities.