Blog
Insights, guides, and stories from the FrontDeskOS team.
HIPAA-Compliant Automation: What Healthcare Practices Need to Know
Navigating HIPAA when deploying automation tools in your practice. A practical guide to compliance, BAAs, and data security.
How Smart Scheduling Reduces No-Shows by 62%
No-shows drain revenue and waste provider time. Learn how automated reminders and smart rebooking cut no-show rates dramatically.
Sentiment Analysis: The Secret to Better Customer Experience
How real-time emotion detection during calls helps businesses de-escalate faster, retain more customers, and train smarter.
5 CRM Integration Mistakes That Kill Your Pipeline
Your CRM is only as good as the data flowing into it. Avoid these common pitfalls when connecting your phone system.
Behind the Technology: Lessons from 2 Million Calls
A behind-the-scenes look at the engineering decisions that let FrontDeskOS process 2M+ calls per month with sub-200ms latency.
How Dental Practices Are Saving 20 Hours Per Week with AI Reception
From appointment booking to insurance verification, dental offices are using AI receptionists to reclaim staff time and reduce patient wait times.
The Complete Guide to After-Hours Call Handling
After-hours calls represent 28% of new customer inquiries. This guide covers strategies, tools, and best practices for capturing every lead around the clock.
Why Real Estate Agents Are Switching to AI Receptionists
Speed-to-lead is everything in real estate. Learn how top-performing agents use AI reception to respond to every inquiry within seconds.