One platform to answer calls, book appointments, capture leads, and run your front desk on autopilot.
FrontDeskOS uses proprietary language technology fine-tuned on millions of real front-desk conversations to answer every inbound call within two rings. The system understands caller intent in real time, routes urgent matters to on-call staff, and captures comprehensive messages complete with sentiment tags and follow-up priorities. Businesses using 24/7 Call Answering see an average 94% reduction in missed calls and a 37% lift in first-call resolution.
Smart Scheduling connects to Google Calendar, Outlook, and 30+ practice-management systems to let callers book, reschedule, or cancel appointments in natural conversation. Automated SMS and email reminders go out at configurable intervals, and the system intelligently suggests alternative slots when a preferred time is unavailable. Clients report an average 62% drop in no-shows and 3x more appointments booked outside business hours.
Capture every inquiry automatically, qualify leads with automated scoring, and track them through a visual pipeline.
Monitor call volume, conversion rates, peak hours, and team performance from a single live dashboard.
End-to-end encryption, signed BAA, and comprehensive audit logs keep patient data safe.
Connect Salesforce, HubSpot, and 50+ other tools so every call and lead flows into your existing workflows.
Detect caller emotions in real time and trigger automatic escalation when frustration or urgency is detected.
Manage roles, track individual performance, and build shift schedules from one unified team dashboard.
Build custom workflows with our RESTful API and real-time webhooks that push events the moment they happen.
SSO, MFA, role-based permissions, and configurable data residency give enterprise teams complete control.
