Sentiment Analysis
Our NLP engine analyzes tone, word choice, and speech cadence to assign a sentiment score to every call in real time. When negative sentiment crosses a configurable threshold, the system can automatically escalate the call to a manager, flag the interaction for review, or send an instant alert. Teams that use Sentiment Analysis resolve escalations 48% faster and see a measurable improvement in customer satisfaction scores.
Key benefits
Real-time sentiment scoring on every active call
Configurable escalation triggers for negative or urgent sentiment
Post-call sentiment trends to identify systemic issues
CSAT improvement tracking tied directly to sentiment data
By the numbers
48% faster
Escalation resolution speed
96.2%
Sentiment accuracy
Ready to see Sentiment Analysis in action?
Start your 14-day free trial today. No credit card required.